At the door
You may open the parcel and inspect the item in front of the driver before paying. If it is not what you ordered, or arrives damaged, refuse it, pay nothing, and tell us at once on 0770656471.
After delivery
You have seven (7) days from receipt to ask for an exchange or a return, provided the item is as it arrived: unused, unwashed, with its label and packaging.
How
Call 0770656471 or write to contact@dekoreko.dz with the order number and the reason, and a photograph if it is a fault. We answer within 48 hours and agree the return with you.
Who pays the carriage
If the mistake is ours — wrong size, wrong item, a manufacturing fault — we bear the full cost of the return and send the replacement free.
If you have simply changed your mind, the original delivery and the return are at your expense.
Refunds
Because we sell cash on delivery, refunds are made in cash or by postal order, within seven working days of the returned item reaching us and being checked.
What we cannot take back
An item that has been used or washed, or has lost its label or original packaging, or was made to a size you asked for.